Revolutionising the customer journey…
DSG Finance are pleased to be the first broker to deliver a technological solution to enhance both the customer experience and regulatory compliance of the signing experience with multiple lenders.
Unique to the motor finance industry, DSG have innovated an e-sign solution, named Click Docs, which reduces the traditional point of sale finance process from a minimum of a six steps to just three. Eliminating paper, increasing security, ensuring compliance for lenders, dealers and the customer, Click Docs simplifies finance for all.
So why have DSG developed and launched Click Docs?
Richard Hoggart, CEO at DSG Finance explains: “Point of sale finance has become complicated. Quite rightly we need to ensure the process is compliant, that we confirm identity and entitlement, however it doesn’t have to, and indeed shouldn’t be a paper based approach in 2016.
Customers time is precious. If we can reduce the requirement for administration generated visits to the dealership then we should do so. If this then results in an improved environment for our customer to consider the terms and makes the need for dealers to photocopy private papers unnecessary, then, as an innovative business, we are surely obligated to pursue it.
The industry has strived to improve the application process and now we have delivered simplification to the signing process. ”
Jenny Parker, Head of Operations at DSG Finance adds “Click Docs presents the document for several lenders on a uniform platform following an identical process. Barclays, Creation, Startline, Marsh & Billing are already engaged with 3 other lenders likely to be live in the next month.
We have structured the technology to ensure we require no IT time from participating dealers. Our compliance department also works closely to with the legal departments of all lenders to demonstrate the robustness of the compliance and legal aspects.”
If you would like to find out more about how Click Docs can improve your customer journey contact DSG Sales Director Mark Gow on 07973831913.